Terms and conditions
The present General Conditions of Sale are applicable between Weelko Barcelona S.L. and the Buyer. Any order made to WEELKO BARCELONA in relation to the products of the brand NAGGURA on the website www.naggura.com, with previous identification of the user by means of his access data, will be considered validly made by the customer and imply the full acceptance of the conditions described here.
1. Information prior to contracting
The buyer will have access to information about the products in several languages.
These General Conditions have been drawn up in accordance with the provisions of the Spanish legal system: Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 regulating telephone or electrical contracting with general conditions in development of article 5. 3 of Law 7/1998, Law 26/1984 General Law for the Defence of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade, Royal Decree-Law 14/1999 regulating the Electronic Signature and any other applicable legal provisions.
The purchase of products from the website www.naggura.com implies the unreserved acceptance of all the clauses specified in these general conditions of sale, as well as any special conditions that may have been agreed where applicable.
WEELKO BARCELONA SL informs that the procedures for purchasing products are those described in this Legal Notice, as well as any other specific procedures that may be indicated on screen during browsing, so that the User declares that he/she is aware of and accepts these procedures as necessary to access the products offered on the website. Any modification or correction of the data provided by Users during browsing will be possible and must be carried out in accordance with the indications that appear on the Website.
2. Appearance of the products
The images of the products shown on the Website and which are the object of purchase by the User must be considered for information purposes only and are in no way binding and of a contractual nature. However, these images show as accurately as possible the appearance of the product.
Weelko will be able to make final modifications to improve the functionality of the products without being obliged to communicate it beforehand. Weelko will be able to add new products at any time or stop offering access to some of them at any time and without prior notice.
3. Formalisation of the order and purchase of the products
In order to place an order and purchase a product through the website www.naggura.com, the user must register and follow the purchase process shown on the screen. The user name and password provided by the purchaser allow access to the shopping website and are personal and non-transferable. When the payment is accepted, the customer will receive an email indicating that the order has been received. When the goods are delivered to the carrier, an informative email is sent to the email address provided by the buyer.
IMPORTANT: in the event that the user requests and formalises the order for a special product that is susceptible to special manufacture (e.g. heated stretcher) WEELKO BARCELONA will not accept either the cancellation of said order or the return of the same.
Once the purchase of the product has been made, Weelko Barcelona will send a proof of purchase by e-mail. The corresponding invoice will be sent by e-mail in the days following the shipment of the product. The buyer will also be able to place his orders by phone by calling 938249020 or by sending an e-mail to firstname.lastname@example.org.
4. Prices and method of payment
The purchase prices in force at the time of placing the order are those shown on the screen. The prices include Value Added Tax (VAT). In the event of a typographical error in the prices, the company reserves the right to correct it on the basis of its current rates.
The payment method offered on the Naggura shopping website is by bank, credit or debit card. For the purchase of products, the type of card, the card number, the expiry date and any other information required on the screen will be requested.
WEELKO has installed an e-commerce payment gateway contracted with the bank. All the data provided is encrypted to guarantee the maximum security of said data. The browsing and purchasing process on the website is carried out using the SSL protocol to guarantee maximum confidentiality and security for both parties during communications.
The invoice will be issued once the goods have been dispatched and will be sent to the buyer within a few days after the purchase by e-mail.
5. Delivery times
In the case of products not available in stock, the delivery time may vary from 2 to 21 days, depending on the model and transport agency. The delivery time of such products may vary due to manufacturing or import issues.
For products that are available in stock, the delivery time once the material has been dispatched from our facilities in Berga (Barcelona) is 1 to 15 days (peninsular shipments).
WEELKO BARCELONA will try to respect the stipulated delivery times as much as possible, but any delay, due to transport problems beyond our company's control, will not be cause or reason to cancel the order or claim any compensation whatsoever.
6. Transport and delivery of the products
Shipping costs are free in mainland Spain as long as it is a single shipment. If for any reason the customer requests two shipments, the amount corresponding to the second shipment must be paid.
The buyer must provide Weelko with the invoicing and shipping details of the products in the most detailed way possible. It is the buyer's responsibility to notify any modification and to keep it updated in order to avoid possible mistakes. Weelko Barcelona will not be responsible for the possible delays or incidences that the inaccuracy of this data could cause.
Standard delivery method: the delivery is understood to be at street level. The carrier is NOT obliged to bring the goods inside the customer's premises, even if it is at street level (commercial premises, etc.). The agency can arrange delivery, but does not undertake to deliver and/or collect at a specific time.
Premium delivery mode: Weelko has an additional service to bring the stretcher to the door of the home, unpack it and install it. Please make sure beforehand that the stretcher can enter the lift or the stairwell. If the customer has not contracted the Premium service, the purchaser must carry the stretcher to the final location using their own means.
NOTICE: In order to process any kind of claim to Weelko Barcelona S.L. in relation to the transport, either for damage, non-conformity with the material received, omission or error in the order, the receiver must state it in the delivery note of the carrier with a note that clearly specifies the reason for the non-conformity. E.g. If the product or packaging is visibly damaged, indicate it explicitly in the delivery note of the carrier. Damaged package and communicate it to Weelko Barcelona S.L. immediately to claim it to the agency during the first 24 hours. Weelko Barcelona S.L. will not be responsible for the damages caused by the transport after the first 24 hours or if the buyer does not state it in the delivery note. In case of not indicating the reason of the non-conformity in the delivery note, the carrier will consider the correct reception of the product as accepted.
7. Return of Material
Return on the grounds of the Law on Withdrawal of Orders By law, the buyer has a maximum period of fourteen (14) calendar days from the delivery of the product to cancel, totally or partially, the purchase of the Product. Once this period has expired, Weelko Barcelona will not accept any return due to withdrawal of the purchase. No return will be accepted unless previously notified by the purchaser in writing and in advance.
The buyer will not have the right to cancel in the case of a product manufactured according to special customer specifications, special orders of non-standard or customised products (e.g. heated bed).
For the return of a couch, the purchaser must notify the manufacturer in writing and request an RMA number which must be enclosed with the couch. The return address is: WEELKO BARCELONA SL. Pol. Ind. La Valldan. Cam de Garreta 92, Berga (08600) (Barcelona Spain). The return costs for withdrawal of the purchase will be borne by the customer.
At the reception of the return at Weelko's facilities, our technical service will check in its warehouse the suitability of the returned product and reserves the right not to make the refund in case of detecting that the product/s received are not in perfect conditions. In the event that the product is not returned in its original packaging, this will result in a reduction in the value of the product.
If the product is returned in perfect condition, within the time limit and the product and packaging are in perfect condition, the corresponding credit note will be issued and the refund of the table will be made.
8. Guarantee of the material
The guarantee of the Naggura products sold by WEELKO BARCELONA SL is established by virtue of the regulations contained in the current legislation (RD. 1/2007), articles 114 and following, legal framework that aims to provide the consumer with different options to demand a solution when the purchased product is not in accordance with the contract, giving him/her the option to demand the repair of the product or its replacement in case the repair is not possible.
Weelko Barcelona, S.L. guarantees the material against manufacturing defects for a period of 2 years from the delivery of the material. The invoice issued by Weelko Barcelona S.L. will have the effect of a guarantee certificate and must be kept.
The guarantee does not include:
-Misuse of the stretcher.
-Deterioration caused by a bad unpacking of the stretcher, negligence, fortuitous causes or natural wear of the product.
-If the product is handled or repaired without the knowledge of the Naggura technical service.
-Tables that have been reupholstered by the customer.
-If there is no invoice.
-In case of power surges or connection to an inappropriate voltage.
-Upholstery with stains caused by cleaning with chemical or acidic substances.
Weelko Barcelona S.L. will not accept any return of material that has not been expressly authorised in writing by Weelko Barcelona S.L. to the purchasing company.
Weelko Barcelona S.L. will not accept any return of material which is not sent in its original packaging, which has been used, assembled in other equipment or installations or which has been subject to disassembling outside Weelko Barcelona S.L. In order to proceed with the return, both the product and its original packaging must be in perfect conditions, including all the documentation which accompanies the product, as well as its accessories.
The repair or replacement of a defective element does not invalidate the guarantee of the whole product. The new replaced part will have a warranty period of 24 months from the date of repair or replacement.
All warranty issues must be notified to the after-sales service in writing to email@example.com.