Order Placement
How can I place an order?
Select the desired products, add them to the cart, and follow the checkout process. You will need to choose a shipping method, provide your details, and select a payment method. Before confirming the payment, verify that your shipping address is correct. Once the order is processed, we cannot guarantee changes or cancellations without additional costs.
Can I modify or cancel my order?
Yes, as long as the payment has not been made. Once confirmed and in process, we cannot guarantee changes or cancellations without additional costs.
Can I request a quote?
Yes, contact our sales team, and we will provide one.
What should I do if I don't receive the order confirmation email?
Check your spam folder. If you don't receive it within a few hours, contact us with your order number and the email address used.
Shipping and Delivery
What shipping methods are available and how much do they cost?
Shipping costs and options will be displayed during the checkout process based on your address and preferences.
What is the estimated delivery time?
The estimated delivery time appears on each product page and will be confirmed once the order is processed. You can request more information from our sales team.
Do you offer international shipping?
You can place orders through our website if you're in Spain, Italy, France, Germany, or Belgium.
How does shipping work outside of Spain?
Shipments are made according to the DAP Incoterm (Delivered at Place). Naggura covers the costs and risks until the delivery point. The customer is responsible for unloading, import duties/taxes, and compliance with local regulations and licenses.
Can the delivery be made without an elevator?
Yes, but for difficult access (elevator less than 80cm wide and 210cm high), please contact our sales team for more information about customized shipping services and additional costs (crane, disassembly, etc.).
Can I schedule a specific delivery time?
It’s possible to arrange a specific time slot (less than 2 hours) for an additional fee (subject to availability).
What should I do when receiving my order?
Inspect the delivery. If any item is missing or visibly damaged, mark it as “pending review” on the delivery note and notify the driver immediately.
Incident Management
What should I do if there's an issue with my order?
What happens if the product is damaged or doesn’t work?
If you can identify the problem, let us know which part is needed. If it’s under warranty, it will be sent free of charge. If not, send us a technical report. All incidents should be managed through the form.
How long do I have to file a claim?
Visible defects:
The same day if the product has been unpacked.
Within 4 days if still in its original packaging.
Hidden defects:
Up to 30 days from delivery.
Who pays the shipping costs for claims?
Within the warranty period and in the first 30 days: Naggura covers the cost.
After this period: The customer bears the cost.
What happens with claims outside the warranty period?
The customer assumes all costs (parts, labor, shipping). Repairs have a 6-month warranty.
Warranty and After-Sales Service
What does the warranty cover and not cover?
Covers: Manufacturing defects, upholstery, and sending parts.
Does not cover: Wear and tear, misuse, maintenance, cleaning.
Repairs include an additional 6-month warranty.
What is the warranty period for products?
2 years for professional use from the delivery date.
For how long do you guarantee the availability of spare parts and technical service?
Up to 5 years after the product is discontinued.
Payments and Invoicing
What payment methods do you accept?
- Bank transfer
- Visa, MasterCard, and American Express (via the secure payment gateway Redsys)
- Interest-free installment payments with Alma or Klarna, depending on the country
- Financing in Spain: Renting with an option to purchase in 24 installments through BNP Paribas
How will I receive my invoice?
By email. If you need a printed invoice, contact us.
Product Information
What happens if a product is out of stock?
We can notify you when it becomes available again.
Where can I find the technical specifications of the products?
You can access the updated technical sheets in PDF format on each product page.
Are the product images true to life?
The images are representative. There may be natural variations in materials like wood. The catalog colors are for guidance only.
Where can I see Naggura products?
You can schedule a visit at our Showrooms, via video call, or at trade fairs.
Can you design my center and show how it looks before purchasing?
With a brief meeting, we’ll agree on the key points and fully customize the spaces for your center. You will receive a detailed quote and an image of how it will look with no obligation.
